By ALFREDO P HERNANDEZ
THE Western Union has taken
action against one of its paying agents in Mambulao for errors that resulted in
the wrong payment of remittance proceeds to a customer last December 2011.
The remittance company also said
(as of this writing) it has already arranged for the reimbursement of an amount
wrongly deducted from the remittance received by Ms Evangeline B Demasayao, a
resident of Mambulao.
Roy Fernandez, director for
operations of Western Union in East and South Asia, said that the move they
have taken against Susan Galleta, owner/operator of LSG-LSP-SGV pawnshops will
“ensure they meet the service obligations and standards of all our service
users”.
The pawnshops are Western Union’s
paying agents in Mambulao.
However, Fernandez has declined
to say what specific action his company has taken against Galleta’s pawnshops.
Fernandez told MWBuzz in an
email: Our investigation concluded that the operator of the paying agent made
an error during the transaction process, as a result of which Demasayao was paid
out less than she was expecting (paid out peso 20,294 instead of peso
21,186.37).
In a brief message to Demasayao,
Fernandez said: “We regret this error and our paying agent (Galleta) wishes to
rectify this matter immediately.
“Western Union takes every consumer complaint
seriously and would like to thank you for bringing critical issues to our
attention so that we continue to better our services,” Fernandez told MWBuzz.
Demasayao was supposed to receive
P21,186.37, an amount converted from 500 Australian dollars, but was instead
paid out P20,294 only by LSP.
There was no valid explanation
for the deduction of P892.37 from the remittance sent from Canada on December
24, 2011, which Demasayao claimed for payment on Christmas Day over the counter
of LSP Pawnshop.
All fees related to remittances
sent to beneficiaries are usually taken care of by the money sender.
All the receiving party has to do
is present a valid identification card and the money transfer claim number
(MTCN) corresponding to the remittance.
Gusto pa atang maka delihensya....
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